Our Refund Policy
We are here to help and want to make sure that all products meet your requirements – in the unlikely event that you are not happy – here are the rules for returns:
- First things first... contact customer care - please have handy a copy of your receipt or your order number, name, email address, phone number and reason for wanting to return your purchase.
- Please send any products for return or exchange to:
Wiink Cosmetics (PTY) LTD
Attention: Customer Care
Shop 4 - 65 on 4th
65 4th Ave
- Ok – Hygiene first…. Items can only be returned if they are unopened, unused and in re-saleable condition with all tamper resistant seals, packaging and any cellophane intact and unopened.
- We cannot accept any items that are not returned within 7 days.
- All personal care products may be returned for a full refund or exchange within 7 days of the purchase date provided that they are in their original packaging (including cellophane wrap, tamper proof seals and lids), are in an unused condition and are re-saleable.
- Please don’t remove any labels if you wish to return a product.
- Refunds can take up to 10 business days to be credited back to the original payment method.
- We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
- Any product that does not meet your expectations may be returned to the supplier. The supplier will assist you with any product which is unsatisfactory.
- Wiink Cosmetics cannot accept liability for any product which does not meet the your expectations, BUT, we will assist in ensuring that you get satisfaction one way or another!
- Unfortunately items purchased on sale or discount may not be returned
- Brushes may not be refunded or exchanged, unless they are defective, due to hygiene reasons.
- The goods remain your responsibility until they are received and signed by us.